Return & Refund Policy

01 · Return Window

For an eligible preference-based return, contact us within 30 calendar days after confirmed delivery. Preference-based reasons include a change of mind, an incorrect customer selection, or a personal preference about the decoration’s style or appearance.

Contacting us within this period starts the review process. Eligibility remains subject to the conditions below and applicable consumer rights.

02 · How to Start a Return

Email service@mylunolife.com before sending merchandise back. Include:

• Your order number and checkout email address.
• The product you wish to return.
• The reason for the request.
• Relevant photographs or videos where appropriate.
• Packaging and shipping-label photographs for a delivery or product problem, where available.

After review, we will provide the appropriate return destination and instructions if the request is approved.

03 · Condition of Preference-Based Returns

Eligible items should generally be unused, complete, unaltered, and in their original condition, with all included components, accessories, and materials.

Use the original protective packaging where reasonably possible or equivalent protection suitable for the item. Opening the shipping package alone does not make an otherwise eligible unused product non-returnable.

Handle figurines, decorative finishes, wreath details, ornaments, cords, and light components carefully during inspection. These conditions do not remove remedies for defective or misdescribed goods or inspection rights required by law.

04 · Appearance and Product Variations

Lighting, photography, and display settings may affect perceived colors and finishes. Minor differences in decorative detailing, texture, or pattern may occur where relevant to the product.

A general variation notice does not excuse a material difference from the description. We will review a possible defect or significant mismatch rather than automatically treating it as a preference-based return.

If the item matches its description but you prefer another color, style, scale, or seasonal look, an otherwise eligible request is handled as a preference-based return.

05 · Return Address

Our registered business address is not automatically an authorized return warehouse. Do not automatically use that address or the sender address printed on a shipping label.

Items sent to an unapproved destination may be delayed or may not reach the relevant return facility. We will review the circumstances and any applicable statutory rights if this occurs.

06 · Exceptions to Preference-Based Returns

Where permitted by law, exceptions may apply to items that were clearly identified before purchase as personalized, customized, Final Sale, or non-returnable, and to gift cards if offered.

Items materially altered, misused, damaged after delivery, or returned incomplete may be ineligible for preference-based return to the extent permitted by law.

Discounted or holiday-themed products are not automatically excluded. An exclusion must have been clearly disclosed before purchase and be legally permitted. These exceptions do not remove mandatory remedies for defective, incorrect, damaged, or misdescribed goods.

07 · Damaged, Defective, Incorrect, or Incomplete Items

Inspect your order promptly and contact us as soon as possible, preferably within 7 calendar days after delivery. Provide a clear explanation and relevant evidence where available.

This preferred reporting period supports prompt investigation and is not a cutoff for rights that applicable law does not permit us to limit.

After review, a confirmed problem attributable to us will receive an appropriate replacement, refund, reshipment, return, repair where appropriate, or other remedy required by law. You will not be required to bear additional costs caused by our confirmed error.

08 · Return Shipping and Fees

Customers generally pay return shipping for preference-based returns. Original shipping charges are generally not refundable for these returns except where applicable law requires otherwise.

For a confirmed problem attributable to us, we will arrange or cover applicable return costs and address eligible original shipping charges as part of the approved remedy.

No restocking fee is charged for an approved return. We will explain any return-shipping arrangement during the approval process.

09 · Packing and Return Transit

Use suitable protection, especially for fragile figurines, decorative parts, and lighting components. For a customer-arranged preference return, use a reliable, trackable service and keep the receipt until completion.

Responsibility for return transit or a missing return parcel is assessed under the shipping arrangement and applicable law. Lack of tracking does not itself remove statutory rights.

10 · Inspection and Refund Timing

After an approved return reaches the designated facility, we inspect it to confirm the applicable conditions. We will notify you of approval or explain a refusal and any applicable review route.

We initiate an eligible refund within 5–10 business days after receipt, inspection, and approval, subject to any shorter mandatory legal deadline. Your bank or payment provider may need additional time to post it.

Refunds normally go to the original payment method. If that method cannot accept the refund, we will work with the provider on an appropriate permitted alternative. Support may approve a refund or replacement without a return in some cases; do not assume a return is waived unless confirmed.

11 · Exchanges

Exchanges depend on inventory and product availability. If a direct exchange is unavailable, an approved return followed by a new order may be offered. Seasonal availability may change.

12 · Cancellations and Order Changes

Contact service@mylunolife.com as soon as possible with your order number and requested change. We will try to assist before fulfillment begins. Changes may no longer be possible once processing, customization, packing, shipment preparation, or dispatch has started.

A request is not accepted until support confirms it. No cancellation fee applies when an order is successfully canceled before fulfillment. We initiate the applicable refund promptly after confirmation, subject to legal deadlines and separate bank posting time.

If a requested change affects price, shipping, tax, or timing, we will explain the difference and seek agreement before collecting an additional merchant charge. If the order has already shipped, eligibility is reviewed under this return policy.