Terms of Service

01 · Store Operator and Acceptance

Mylunolife™ is owned and operated by Guiyang Chuanglian Zhike Information Technology Co., Ltd. References to “we,” “us,” and “our” refer to the store operator.

By using the website or submitting an order, you agree to the applicable terms to the extent permitted by law. Purchases are also governed by the relevant product information, Shipping Policy, Return & Refund Policy, Payment & Security information, and Privacy Policy.

Nothing in these terms removes mandatory consumer rights.

02 · Eligibility and Accurate Information

You must have the legal capacity required to enter the transaction, or act with a parent or guardian where permitted. Provide accurate contact, delivery, billing, and payment information, and notify us promptly if an error is identified.

If customer accounts are available, protect your login credentials and report suspected unauthorized activity.

03 · Product Descriptions and Appearance

We make reasonable efforts to present descriptions, photographs, options, materials, included components, prices, and availability accurately. Measurements may be subject to reasonable tolerances where relevant.

Lighting and screen settings can affect perceived colors. Minor decorative variations may occur where relevant and consistent with the listing. A variation notice does not excuse a material mismatch, missing component, unsafe condition, or confirmed defect.

Styling props and surrounding furniture are not included unless expressly listed as part of the purchase.

04 · Order Submission and Acceptance

Submitting an order is an offer to purchase. An automated acknowledgment confirms receipt of the request and does not necessarily mean final acceptance. Payment, stock, fraud-prevention, and fulfillment checks may be required.

We may reasonably refuse or cancel affected orders because of payment failure, unavailable inventory, suspected fraud, a material listing error, legal or delivery restrictions, or inability to fulfill the order.

If we cancel a paid order, the collected amount for the canceled purchase will be refunded. If a material correction is needed, we will explain the available options rather than impose an undisclosed change.

05 · Prices, Taxes, and Payment

Prices are displayed in U.S. dollars (USD) unless another currency is clearly shown. Checkout displays applicable shipping, taxes, discounts, and the final merchant total before payment.

You confirm that you are authorized to use the submitted payment method. Separate fees imposed by a bank or payment provider may apply. Undisclosed additional merchant charges are not authorized merely by accepting these terms.

06 · Processing and Delivery

Normal processing is 2–4 business days after payment confirmation and necessary verification, or up to 5 business days during busy periods. Standard U.S. carrier transit is generally estimated at 10–15 business days after dispatch.

Processing and transit are separate. Different item-specific lead times must be disclosed before purchase. Estimates are not guaranteed holiday arrival dates and do not remove delay-related rights required by law.

Our Shipping Policy explains charges, tracking, address corrections, delivery problems, and import charges.

07 · Cancellations, Returns, and Refunds

Request an order change or cancellation as soon as possible. It may not be possible after processing or shipment preparation begins. No cancellation fee applies when an order is successfully canceled before fulfillment.

Eligible preference-based return requests must be made within 30 calendar days after confirmed delivery. No restocking fee applies to an approved return.

For approved returns, eligible refunds are initiated within 5–10 business days after receipt, inspection, and approval, subject to any shorter mandatory deadline. Bank posting time is separate.

Return costs, condition requirements, exceptions, and remedies for order problems are explained in our Return & Refund Policy.

08 · Promotions

Seasonal offers and discount codes may have disclosed expiry dates, minimum purchase amounts, exclusions, availability limits, or other conditions. Apply the code before payment and review the resulting total.

Unless stated otherwise, offers cannot be exchanged for cash or combined with other promotions, subject to applicable law.

09 · Product Use and Safety

Use each product for its stated purpose and follow the applicable instructions. Decorative figurines, wreaths, and ornaments are not toys unless expressly identified as such.

Fragile or delicate pieces may break or contain small components. Choose stable surfaces and suitable hanging arrangements. Keep cords, batteries, small parts, and breakable items appropriately away from children and pets.

For string lights and illuminated decorations, follow the actual power-source, battery, installation, and safety information. Do not assume waterproof, outdoor, rechargeable, dimmable, or continuous-use suitability unless supported by the product information.

10 · Intellectual Property

Branding, photographs, descriptions, graphics, and other protected website content are owned, licensed, or lawfully used by the operator. Nothing on the website transfers ownership to a visitor.

You may use the website for lawful personal shopping and related purposes. Protected content must not be commercially copied, distributed, or exploited without authorization except where law permits. We do not claim exclusive ownership of every generic holiday shape or design shown.

11 · Reviews and Customer Submissions

If submissions are enabled, provide content that is truthful, relevant, lawful, and respectful of privacy and intellectual-property rights. You must have permission to share submitted photographs or other material.

Any permissions for publication or promotional reuse will be explained through the relevant submission process. We may moderate unlawful, fraudulent, infringing, or irrelevant material without misrepresenting genuine customer feedback.

12 · Prohibited Website Use

• Fraud, unauthorized payments, or deceptive transaction information.
• Unauthorized access to accounts, systems, or personal information.
• Malware or interference with website security or operation.
• Unlawful collection of information or infringement of another person’s rights.
• Unauthorized commercial exploitation of protected content or deceptive impersonation.

We may take reasonable lawful action to restrict misuse. This does not automatically remove rights relating to an existing lawful purchase.

13 · Third Parties and Website Availability

Shopify and other providers may support payment, fulfillment, delivery, communications, analytics, security, and advertising. Their services and external links may be governed by separate terms and privacy practices.

Website features may be maintained, updated, restricted, or interrupted for legitimate operational or security reasons. Where a change affects an existing order, the relevant purchase terms and applicable law govern that effect.

14 · Events Outside Reasonable Control

Severe weather, carrier interruption, infrastructure failure, government action, customs procedures, or similar events can affect performance. We will communicate relevant information and provide an appropriate solution consistent with applicable law.

Such an event does not automatically remove any obligation to refund an unfulfilled order or provide another mandatory remedy.

15 · Disclaimers and Liability

General decorative, seasonal, cultural, or lifestyle descriptions do not guarantee medical, financial, emotional, spiritual, or other particular outcomes. General store content does not replace product-specific safety instructions or qualified professional advice.

To the extent permitted by law, general website services are provided without warranties beyond those expressly offered or legally required. Any limitation on indirect or consequential loss applies only where enforceable.

Nothing excludes non-waivable rights, warranties, remedies, or liability, or excuses inaccurate descriptions, unsafe products, or a confirmed error attributable to us.

16 · Applicable Law, Disputes, and Updates

Transactions and website use are subject to applicable law, including mandatory consumer protections based on the customer and transaction. Contact support so we can review concerns in good faith. This does not prevent access to lawful remedies or required complaint processes.

If one provision is unenforceable, the remaining provisions continue where permitted. Failure to enforce a provision immediately is not necessarily a waiver.

Revisions will be published with an updated date. The version applicable when an order was accepted generally governs that transaction unless law or a valid agreement requires otherwise.